Privacy Policy

Introduction

At Alfanumrik, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cognitive operating system for schools and related services.

We are committed to protecting the privacy of all our users, including school administrators, teachers, parents, and students. This policy applies to all information collected through our platform, website, and any related services.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, role, and organization details when you create an account
• Profile Information: Profile photos, biographical information, and preferences
• Educational Data: Student records, academic performance, attendance, assessments, and learning progress
• Communication Data: Messages, feedback, and correspondence with teachers, parents, and administrators
• Financial Information: Fee payments, transaction records, and billing information

1.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Usage Data: Features used, actions taken, and interaction patterns within our platform
• Learning Analytics: Time spent on tasks, learning patterns, and engagement metrics

1.3 Information from Third Parties

We may receive information from third parties, including integration partners, school information systems, and payment processors, in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Enable adaptive learning features and personalized educational experiences
• Process transactions and manage fee collections
• Facilitate communication between schools, teachers, parents, and students
• Generate reports, analytics, and insights for schools
• Ensure compliance with educational regulations and standards
• Respond to your requests, comments, and questions
• Send you technical notices, updates, and administrative messages
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your School

Information is shared with authorized personnel at your educational institution as necessary to provide our Services and fulfill educational purposes.

3.2 With Service Providers

We may share information with third-party vendors who provide services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are bound by confidentiality obligations.

3.3 For Legal Reasons

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, and safety of Alfanumrik, our users, or others.

3.4 With Consent

We may share information with your consent or at your direction.

4. Student Data Protection

We are committed to protecting student data. Our practices include:

• Collecting only information necessary for educational purposes
• Never using student data for advertising or marketing purposes
• Providing schools with control over their student data
• Implementing strict access controls and authentication
• Ensuring data portability and deletion upon request
• Complying with applicable student privacy laws and regulations

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

When you or your school terminates the relationship with us, we will delete or anonymize your information in accordance with our data retention policies, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience. These include:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are designed for use by educational institutions and may include student users under the age of 18. We collect student information only with the consent and direction of the school, which acts as the agent for parents/guardians.

We do not knowingly collect personal information directly from children without appropriate consent. If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

10. Data Storage and International Transfers

Your information is primarily stored and processed in India. If we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We comply with applicable data localization requirements under Indian law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For school-specific data requests, please contact your school administrator, who can work with us to address your concerns.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: